Refund policy

We want you to be happy with your order. If there is an issue with your purchase, please contact us at enquiries@continentaldelicatessen.com.au and we will do our best to help.

Returns for non-food items

We accept change of mind returns on non perishable items such as merchandise within 30 days of purchase.

To be eligible, items must be:

• In the same condition you received them

• Unworn or unused

• Accompanied by a receipt or proof of purchase

To start a return, email enquiries@continentaldelicatessen.com.au with your order number and details. Returns will need to be sent to:

Continental Deli
210 Australia Street
Newtown NSW 2042

If your return is accepted, we will send you a return shipping label and instructions on how to send your parcel. Items sent back without first contacting us will not be accepted.

You can always contact us with any return questions at enquiries@continentaldelicatessen.com.au.

Food and perishable items

Because many of our products are food items, we are not able to accept change of mind returns on perishable goods.

Exchanges

If you would like to exchange a non-perishable item, the fastest way is to return the original item once approved, then place a new order for the item you would like instead.

Refunds

Once we receive and inspect your return, we will let you know if the refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at enquiries@continentaldelicatessen.com.au